Services

Reshaping
Experience
Through
Innovation

Opera Cloud PMS

WHY OPERA CLOUD

↗️ Exceptional guest experiences

Create unique guest profiles to
deliver one-of-a-kind personalized
experiences and win customer
loyalty.

↗️ Suitable for Any Hotel Size

Whether you run a small limited-service property or a large luxury resort, OPERA Cloud can be tailored to fit your business needs, and you only pay for the functions you use.

↗️ Enhanced security

Gain peace of mind with multilayer security, protecting data, transactions, application and infrastructure – and compliance with payment and data privacy standards.

↗️ Lower Investment & Simplified IT

No paid upgrades, no on-premise server costs, no hardware required, no downtime during updates and no IT maintenance staff required.

↗️ Increase House-keeping Efficiency

By taking advantage of the room management features in OPERA Cloud Property Management, hotel employees can handle all facets of room supervision, including room status updates, housekeeping task management, queueing rush rooms, and maintenance tasks.

↗️ Flexible mobile capabilities

Untether staff from the front desk
to serve guests anywhere,
anytime, transform housekeeping
and maintenance operations with
real-time updates.

WHY OPERA CLOUD

Exceptional guest experiences

Create unique guest profiles to deliver one-of-a-kind personalized experiences and win customer loyalty.

Suitable for Any Hotel Size

Whether you run a small limited-service property or a large luxury resort, OPERA Cloud can be tailored to fit your business needs, and you only pay for the functions you use.

Lower Investment & Simplified IT

No paid upgrades, no on-premise server costs, no hardware required, no downtime during updates and no IT maintenance staff required.

Enhanced security

Gain peace of mind with multilayer security, protecting data, transactions, application and infrastructure – and compliance with payment and data privacy standards.

Flexible mobile capabilities

Untether staff from the front desk to serve guests anywhere, anytime, transform housekeeping and maintenance operations with real-time updates.

Increase House-keeping Efficiency

FEATURES

Cloud Based – Near Zero Downtime

Manual upgrades that interfere with your ability to operate are now a thing of the past.

Intuitive User Interface –

Improve operational efficiency with user-personalised dashboards, reports, and visuals. Users can select from over 30 preconfigured tiles focusing on the front desk, revenue, inventory, and housekeeping

‎

Single and Multi-property –

Hotels can rapidly deploy OPERA Cloud to new properties using global configuration templates that incorporate brand standards.

Opera Hospitality Integration Platform –

OHIP is a cloud-native integration solution, which centralizes, consolidates, and streamlines all interface capabilities and related processes into a single and unified platform.

FEATURES

OPI – Oracle Payment Interface

OPERA Cloud allows integration to Payment Service Providers via the Oracle Payment Interface (OPI). This interface permits OPERA Cloud users to have a single point of entry for processing card and alternative mobile payment methods for faster transaction times.

Improve Business Performance with Reports –

It simplfies reporting to better provide key metrics and operational insights needed to make more informed business decisions. The system publishes more than 100 standard reports, incorporating forecasts and historical data.

‎

Empower staff with Digital Assistant –

It is a chatbot that provides users with an alternate way to accomplish tasks through natural language conversations via a keyboard or microphone (speech to text).

Boost Bookings and Easily Manage Reservations

Increase revenue and occupancy with the advanced and intuitive Sales view that provides the ability to manage reservations across locations and properties.

Elevate Your Hospitality Business with Opera
Cloud PMS: A Complete Solution

In the ever-evolving and fiercely competitive landscape of the hospitality industry, being at the forefront is no longer a choice; it’s an imperative. Enter the era of cloud-based solutions, where Opera Cloud PMS (Property Management System) has emerged as a revolutionary force, reshaping the very foundations of how hotels and resorts orchestrate their operations. In this comprehensive guide, we embark on a journey to delve deep into the pivotal features, multifaceted benefits, and the game-changing advantages of Opera Cloud PMS, and witness firsthand how it’s orchestrating a profound transformation throughout the expansive realm of the hospitality sector

Key Features of Opera Cloud PMS

1. Reservations with Advanced Payments

With Oracle Payment Interface (OPI), Opera Cloud PMS allows hotels to receive room rate payments in advance. This reduces the need for physical contact at the front desk, minimizing the risk of chargebacks. Customizable rules and deposit schedules can be created to suit specific needs

2. Contact Reduction with OPERA Cloud

In an era where contactless solutions are crucial, Opera Cloud PMS offers various options to minimize physical contact. Key Packets enable virtual creation of room keys for cards, bracelets, and mobile apps. Guest IDs can be scanned using smartphones to meet local regulations, while check-out can be performed via kiosks, smartphones, or in-room devices, enhancing both trust and the guest experience.

3.State-of-the-Art Communication with API

Opera Cloud PMS provides a wide array of communication options, including SMS and email. Moreover, it offers API integration, allowing hotels to include external services such as AI-powered chatbots. Guests can communicate directly with staff via these chatbots, enabling orders and inquiries to be addressed promptly.

4. Pre-stay and Post-stay Awareness

The Reservation Workspace in Opera Cloud PMS goes beyond a simple confirmation email. It empowers hotels to enhance guest awareness regarding procedures and local regulations before check-in. Additionally, hotels can improve the overall guest experience by sending thank-you notes and surveys after the stay

5. Dining and Room Self Service

Opera Cloud PMS integrates seamlessly with Simphony, providing a comprehensive POS (Point of Sale) solution for food and beverage operations. Whether it's a restaurant service or in-room dining, Opera Cloud supports various options to cater to guests' dining preferences.

6. Additional Licenses and Modules

Opera Cloud PMS offers an extensive range of modules and modifications, setting it apart from other PMS solutions. It seamlessly integrates with many first and third-party services, allowing for tailored solutions. For instance, if your property specializes in events and conferencing, Opera Cloud Sales and Event Management by Oracle is the ideal choice.

Benefits of Opera Cloud PMS for the Hospitality Industry

Improved Guest Experiences
Maximized Revenues with Rates & Reservations
Increased Margins with Channel Management
Fully Extendable and Customizable
Streamlined Daily Processes
User-Friendly Interface and Enhanced Mobile Features

Security & Safety with Opera Cloud

In today’s digital age, safeguarding sensitive customer data is paramount. Opera Cloud, a robust product by Oracle, takes data security and guest privacy very seriously. Let’s delve into the measures taken by both Opera Cloud and the hospitality sector to ensure the safety and security of your valuable information.

Data Encryption
Secure Payment Methods
Pre-authorizations
Automated Deposit Rules
Advanced Deposit Rules
Industry Standards
Regular Audits

In summary, Opera Cloud and the hospitality sector go to great lengths to prioritize security and safety when it comes to customer data. With robust encryption, secure payment methods, and stringent industry standards, you can have peace of mind knowing that your information is in good hands. So, the next time you stay at a hotel or resort using Opera Cloud, rest assured that your data’s security is a top priority.